Booking terms

Booking Terms Updated 28.3.2025

PARTIES TO THE CONTRACT AND DEFINITIONS
CONCLUSION, TERM AND CANCELLATION OF THE CONTRACT – SHORT STAY AND FLEXIBLE STAY CONTRACTS
2.1 Making a booking and its binding nature, booking fee, available contractual options for accommodation and check-in
2.2 Validity of the Short Stay Contract
2.2.1 Additional cancellation insurance for Short Stay Contract
2.3 Validity and renewal of the Flexible Stay Contract and the payment obligation of the Customer
RESPONSIBILITIES AND COMMITMENT OF THE CUSTOMER
PAYMENTS AND PRICE CHANGES
4.1 Invoicing
4.2 Guarantee
4.3 Price change when the Customer changes the duration of the Flexible Stay accommodation
4.4 Other price adjustments
4.5 Late payments
4.6 Terms relating to Visma Pay service
4.6.1 Payments
4.6.2 Payment methods
4.6.3 Contact Visma Pay
CHANGE OF ACCOMMODATION IN FLEXIBLE STAY CONTRACTS
OBLIGATIONS OF THE CUSTOMER AND THE RESIDENT RELATING TO THE USE OF THE ACCOMMODATION
6.1 Generally about the use of the Accommodation and the stay
6.2 Guests
6.3 Pets
6.4 Safe space principles and inappropriate behavior
PERSONAL BELONGINGS AND ACCESS TO THE ACCOMMODATION
ADDITIONAL SERVICES AND FACILITIES AT THE ACCOMMODATION
8.1 Restaurant services
8.2 Parking space
8.3 Shared bicycles
8.4 Gym
8.5 Cleaning
8.6 Storage service
CHECK-OUT, VACATING THE ACCOMMODATION AND TERMINATION OF ACCESS TO THE ACCOMMODATION UPON THE EXPIRATION OF THE CONTRACT
CUSTOMER’S LIABILITY
10.1 Notification about damage
10.2 Compensating for damage, harm and disturbance
10.3 Limitation of liability and claims for compensation
10.4 Release from liability
10.5 Utility fee and consumption exceeding reasonable use
NOLI STUDIOS’ LIABILITY FOR ERRORS
11.1 Provision of service
11.2 Provision of a substituting service
11.3 Defect notifications and repair of defects
11.4 Liability for damages and limitation of liability
11.5 Force majeure
TERMINATION OF THE CONTRACT BASED ON A BREACH
12.1 Noli Studios’ right of termination based on a breach of contract
12.2 Customer’s right of termination based on a breach of contract
PROCESSING OF PERSONAL DATA
SEVERABILITY
REFERENCE USE REGARDING BUSINESS CUSTOMERS
AMENDMENTS TO THE CONTRACTUAL TERMS
GOVERNING LAW AND DISPUTE RESOLUTION

1. PARTIES TO THE CONTRACT AND DEFINITIONS

These contractual terms and the booking for accommodation made by Customer through our web service together constitute the accommodation service contract (“Contract“), the parties of which are the owner of the real estate company operated by Noli Studios Finland Oy (“Noli Studios” or “We“) and the natural or legal person (“Customer“) who made the booking for accommodation. The hotel real estate companies operated by Noli Studios are NSF II Fin 20 Oy (Noli Katajanokka), NSF II Fin 9 Oy (Noli Sörnäinen), NSF III Raappavuorentie 6 Oy (Noli Myyrmäki), NSF II Fin 31 Oy (Noli Malmi), NSF IV Fin NewCo 10 Oy (Noli Herttoniemi), NSF IV Fin NewCo 27 Oy (Noli Katajanokka II) and NSF IV Fin NewCo 25 Oy (Noli Otaniemi). The party to the Contract is the owner of the specific real estate company of the hotel where the Customer is staying. The name of the owner of the hotel real estate company with which the Customer has entered into the Contract is stated in the booking confirmation. The contractual terms are applied between Noli Studios and the Customer when the Customer books or uses accommodation services or other accommodation related services provided by Noli Studios.

These contractual terms include important information related to the use of accommodation services, obligations of the Customer and the Resident and the determination of the price of the accommodation service. The Customer shall examine these contractual terms thoroughly before conclusion of the Contract. Accepting the contractual terms is a precondition to the use of the accommodation services provided by Noli Studios.

“Resident” means the Customer or another natural person specified by the Customer, who in some form uses the accommodation services provided by Noli Studios. The same contractual terms that concern the Customer also concern the Resident, in so far as applicable.

“Accommodation” means the part of the building, apartment, room or other accommodation that is available to the Customer or the Resident for the purpose of accommodation.

2. CONCLUSION, TERM AND CANCELLATION OF THE CONTRACT – SHORT STAY AND FLEXIBLE STAY CONTRACTS

2.1 Making a booking and its binding nature, booking fee, available contractual options for accommodation and check-in

Noli Studios offers two contractual options for temporary accommodation: (i) a fixed term Short Stay Contract which is valid for the time informed by the Customer, however, one month at the most; and (ii) a Flexible Stay Contract which is valid one month at a time and renews automatically one month at a time, as described in these contractual terms hereafter.

Only individuals who are at least 18 years old are permitted to make a booking. By booking an accommodation, the Customer confirms to be of legal age. If the Resident is a minor, the Customer making the booking must be the Resident’s parent or other legal guardian. Furthermore, a minor cannot stay as a Resident alone, and any minor Resident must be accompanied by an adult Resident during the stay.

The booking is considered binding and it cannot be cancelled without Noli Studio’s approval when the Customer has confirmed the booking he/she has made and Noli Studios has accepted it either through the web service or in writing otherwise. Noli Studios may require the confirmation of the booking with a credit card as a precondition for the binding nature of the booking.

Confirmation of the booking is subject to payment of a booking fee at the time of making the booking, unless otherwise agreed with Noli Studios in writing. The booking fee must be paid via a separate payment link, which will be sent to the email address provided by the Customer. The booking fee is determined as follows:

i. If the Customer books a Flexible Stay Contract, the Customer is required to pay the amount of the first invoice for the accommodation at the time of booking as a booking fee. The first invoice is determined in accordance with section 4.1.
ii. If the Customer books a Short Stay Contract, the Customer is required to pay the full invoice for the accommodation as a booking fee at the time of booking.

The Customer has the right to request the cancellation of their booking no later than within two days from the start of the booking. The cancellation is subject to the approval of Noli Studios, and booking fees will not be refunded if the Customer cancels their booking before the start of the period of accommodation or once the period of accommodation has already started, unless the Customer has opted for the additional cancellation insurance for their Short Stay Contract (see section 2.2.1 below).

If the first invoice for the accommodation exceeds the amount corresponding to one calendar month of accommodation, the booking fee shall not, however, exceed the amount corresponding to one calendar month of accommodation. In such case Noli Studios will refund the amount exceeding the booking fee paid by the Customer.

Accommodation starts from the check-in. The check-in time is between 3 p.m. and 10 p.m. on the agreed starting day for accommodation unless otherwise agreed. When the contract period expires, the Customer’s right to use the accommodation service and access to the Accommodation expire as described more specifically in paragraph 7.

2.2 Validity of the Short Stay Contract

The Short stay Contract is valid for the time agreed upon and expires automatically when the term of the accommodation, informed by the Customer upon booking, expires.

2.2.1 Additional cancellation insurance for Short Stay Contract

Upon booking a Short Stay Contract, the Customer has the option to choose cancellation insurance for their booking for an additional fee. If the Customer has chosen the cancellation insurance at the time of booking, the Customer has the right to cancel the booking free of charge no later than 48 hours prior to the date and time of check-in specified in the booking (check-in). The cancellation insurance is per night and the price of cancellation insurance is determined in by the duration of the booking. Upon cancelling a booking on the basis of the cancellation insurance, the cancellation insurance selected by the Customer and the booking fee are refunded to the Customer.

The cancellation insurance also allows the Customer to cancel only part of their booking according to the examples below, always provided that there are at least 48 hours until the start of the period to be cancelled:

Example 1: The Customer has made a one-night booking from 11th March to 12th March and has chosen the cancellation insurance for this booking. If the Customer cancels their booking 48 hours prior to the time of check-in (3 PM on 11th March), the booking is cancelled, and the Customer will be refunded in full the booking fee and cancellation insurance fee. For the sake of clarity, the cancellation of the booking must be made 48 hours prior to the check-in time, which in this example case, the Customer must cancel the booking no later than 9th March before 3 PM.

Example 2: The Customer has made a six-night booking from 11th March to 17th March and has chosen cancellation insurance for this booking. Upon checking in on 11th March, the Customer states that they wish to shorten their booking and wishes to cancel the last three nights, from 14th March to 17th March. In this case, it is possible for the Customer to cancel the latter half of their booking, since the cancellation occurs 48 hours before the start of the cancelled period, i.e., before 3 PM on 12th March. In this case, the booking for the last three nights will be cancelled, and the Customer will be refunded the booking fee and the cancellation insurance for the cancelled nights (3 pcs).

2.3 Validity and renewal of the Flexible Stay Contract and the payment obligation of the Customer

As regards the Flexible Stay Contract, the Customer chooses, at the time of the booking, an estimated duration of stay which is always at least one month. The Flexible Stay Contract is valid for one month at a time and renews automatically one calendar month at a time as described in this section 2.3 hereafter. However, if the accommodation begins between the 2nd and the 14th day of the calendar month, the duration of the stay will practically always be at least 27 nights. If the accommodation begins between the 15th and 31st of the calendar month, the stay will last at least until the end of the following calendar month, meaning that the earliest possible end date is the first day of the calendar month thereafter.

On the 14th day of every calendar month, the Customer receives a draft invoice concerning the next month, detailing the price of the accommodation for the upcoming month and specifying the due date for the final invoice, along with an enquiry concerning whether the Customer wants to continue the accommodation and the Contract. The Flexible Stay Contract will continue automatically at least the following calendar month regardless of the estimated duration of stay informed, unless the Customer informs Noli Studios by no later than the 28th day of the ongoing calendar month (i.e., by 11:59 PM on the 27th day), that the Customer wants to terminate the Contract. In this case, the earliest termination date and notice period will depend on the starting date and duration of the stay as described in section i) and ii) below:

i) Termination of the stay at the time of the first draft invoice following the start of the stay

Bookings commencing on the 1st day of the calendar month

Upon receiving the first draft invoice and enquiry whether the Customer wants to continue the Contract on the 14th day of the first calendar month of the stay, the Customer may choose to terminate the Contract no earlier than on the 1st day of the calendar month following the booking start month, and no later than on the 1st day of the second calendar month following the earliest possible end date. The Customer may select a specific termination date within the aforementioned period. The decision to terminate the stay and determine the exact end date must be made in writing by no later than 11:59 PM on the 27th day of the booking’s start month. If the Customer does not notify Noli Studios by the aforementioned time of their intention to terminate the stay, the Flexible Stay Contract will automatically continue for the next calendar month, and the notice period will be determined in accordance with section ii).

Example 1(a): The Customer’s Flexible Stay Contract has started on March 1st. On March 14th, the Customer receives the draft invoice and enquiry whether the Customer wish to continue their stay and the Contract for the following calendar month (April). If the Customer does not want to continue their stay for the next calendar month, they must notify Noli Studios by March 27th, 11:59 PM, in order to terminate the stay no earlier than 1st April and no later than June 1st.

Bookings commencing between the 2nd and 14th of the calendar month

Upon receiving the first draft invoice and enquiry whether the Customer wants to continue the Contract on the 14th day of the first calendar month of the stay, the Customer may choose to terminate the Contract no earlier than on the 1st day of the calendar month following the booking start month. However, if the 27-night minimum duration of the accommodation has not been fulfilled by that date, the Customer may terminate the Contract no earlier than 27 nights after the start of the booking. The Customer may terminate the Contract no later than on the 1st day of the second calendar month following the earliest possible end date. The Customer may select a specific termination date within the aforementioned period. The decision to terminate the stay and determine the exact end date must be made in writing by no later than 11:59 PM on the 27th day of the booking month. If the Customer does not notify Noli Studios by the aforementioned time of their intention to terminate the stay, the Flexible Stay Contract will automatically continue for the next calendar month, and the notice period will be determined in accordance with section ii).

Example 1(b): The Customer’s Flexible Stay Contract has started on March 2nd. On March 14th, the Customer receives the draft invoice and enquiry whether the Customer wish to continue their stay and the Contract for the following calendar month (April). If the Customer does not want to continue their stay for the next calendar month, they must notify Noli Studios by March 27th, 11:59 PM, in order to terminate the stay no earlier than April 1st (the 27-night minimum duration of the accommodation has been fulfilled before that date) and no later than June 1st.

Example 1(c): The Customer’s Flexible Stay Contract has started on March 7th. On March 14th the Customer receives the draft invoice and enquiry whether the Customer wish to continue their stay and the Contract for the following calendar month (April). If the Customer does not want to continue their stay for the next calendar month, they must notify Noli Studios by March 27th, 11:59 PM, in order to terminate the stay no earlier than April 3rd (i.e., 27 nights after the booking has started, in order to fulfil the minimum duration of the accommodation) and no later than June 1st.

Bookings commencing between the 15th and 31st of the calendar month

Upon receiving the draft invoice and enquiry whether the Customer wants to continue their accommodation on the 14th day of the calendar month following the start of the booking, the Customer may choose to terminate the Contract no earlier than on the 1st day of the following month and no later than on the 1st day of the second calendar month after the earliest possible end date. The Customer may select a specific termination date within the aforementioned period. The decision to terminate the stay and determine the exact end date must be made in writing by no later than 11:59 PM on the 27th day of the booking month. If the Customer does not notify Noli Studios by the aforementioned time of their intention to terminate the stay, the Flexible Stay Contract will automatically continue for the next calendar month, and the notice period will be determined in accordance with section ii).

Example 1(d): The Customer’s Flexible Stay Contract has started on March 17th. On April 14th, the Customer receives the draft invoice and enquiry whether the Customer wish to continue their stay and the Contract for the following calendar month (May). If the Customer does not want to continue their Contract for the next calendar month, they must notify Noli Studios by April 27th, 11:59 PM, in order to terminate the stay no earlier than May 1st and no later than July 1st.

ii) Termination of the stay following subsequent draft invoices

After the first accommodation month, during the following accommodation months, the Customer may, upon receipt of the draft invoice on the 14th day of the ongoing calendar month, terminate the Contract no earlier than the first day of the calendar month following the next calendar month and no later than on the 1st day of the subsequent calendar month. In this case, the Flexible Stay Contract is subject to a one calendar month notice period, starting from the 1st day of the next calendar month and ending on the 1st day of the following calendar month. The Customer may select a specific termination date within the aforementioned period.

Example 2: The Customer’s Flexible Stay Contract has started on March 1st and the Customer has continued their stay beyond the first accommodation month. On May 14th, the Customer receives the draft invoice and enquiry whether they wish to continue their stay and the Contract for the following calendar month. The Customer has until May 27th, 11:59 PM to notify Noli Studios that they wish to terminate their stay no earlier than July 1st. Since the Customer has extended their stay beyond the first accommodation month, the Flexible Stay Contract applies a one calendar month notice period, starting from June 1st and ending on July 1st, and the Customer may select a specific termination date within the period from July 1st to August 1st.

The Customer must always notify their intention to terminate the Flexible Stay Contract in writing with the above-mentioned terms and deadlines, either through the link received via email on the 14th of the month or separately by email to hello@nolistudios.com. If the Customer does not provide such notification to Noli Studios as stated above, the Contract will automatically continue as described above.

If the Customer has not informed Noli Studios, in writing, by 11:59 PM on the 27th day of the calendar month, that the Customer does not want to extend the Contract to the following calendar month (or, in the case of example ii), the calendar month after that), but the Customer does despite this not pay the invoice of the following month by the due date of the invoice, Noli Studios is entitled to (i) suspend the Customer’s access to the Accommodation 7 days following the beginning of the following calendar month if the invoice is still unpaid, and (ii) terminate the Customer’s Contract at the 14 day of the calendar month in question. Despite this, the Customer is obligated to pay the invoice for the calendar month in question and, if the Contract has continued into subsequent calendar months beyond the first accommodation month, also the invoice for the following calendar month in accordance with the above-mentioned termination terms.

If during the contract period the Customer wants to change the duration of stay from the estimated duration of stay informed at the time of the booking, the Customer shall contact Noli Studios’ customer service to agree on the matter. A new booking will then be made with the Customer and the Customer understands and accepts that changing the duration of stay or the expiration of the Contract prior to the expiration of the estimated duration of stay affects the price charged for the accommodation also retroactively (see section 4.3 for details).

In addition to what has been stated earlier in this paragraph, Noli Studios is always entitled to refrain from granting an extension to the Flexible Stay Contract when the Contract has been valid for at least 12 months. Noli Studios strives to notify the Customer at least 2 months in advance in case Noli Studios does not want to extend the Contract.

If the Customer cancels a Flexible Stay booking in accordance with section 2.1 before the start of the period of accommodation indicated in the booking or once the period of accommodation has already started, Noli Studios will retain the first month’s payment already paid by the Customer as a booking fee in accordance with section 2.1, which will not be refunded to the Customer, unless otherwise agreed with Noli Studios in writing. For the avoidance of doubt, the booking fee shall not exceed an amount corresponding to one full calendar month’s accommodation charge. In the case of a booking cancellation, Noli Studios will refund the amount exceeding the booking fee paid by the Customer.

3. RESPONSIBILITIES AND COMMITMENT OF THE CUSTOMER

The Customer is responsible for fulfilling and complying with all of the obligations set out in the Contract.

Before the commencement of the contract period and always when the Resident changes, the Customer is obligated to immediately inform Noli Studios the correct and legally required travel information as well as possible other essential contact and identification information of all Residents. Changing the Resident requires that the matter has been agreed upon with Noli Studios in advance and in writing. Upon request of Noli Studios, the Resident must be able to verify his/her identity. Additionally, at the time of booking, the Customer must provide an address to which Noli Studios will send notices regarding the Contract. The address can be either the address of the Customer’s Accommodation or another address agreed upon by the parties.

If the Customer and the Resident are different persons, the Customer is obligated to ensure that the Resident is aware of the terms and responsibilities regarding accommodation. The Customer is responsible for the Resident’s adherence to the Contract.

The Resident undertakes to comply with the terms under this Contract and to act in accordance with the set responsibilities. If the Resident repeatedly and severely acts in violation of the terms of this Contract, the Contract may be terminated and the Resident may be removed from the premises of the Accommodation immediately.

4. PAYMENTS AND PRICE CHANGES

4.1 Invoicing

The Customer is obligated to make payments under the Contract (including, for example, the monthly accommodation fee, the per capita utility fee and any possible fees for additional services) on the due date of the invoice delivered to the Customer monthly in advance, at the latest, or upon arrival to the Accommodation. Invoices are delivered electronically to the Customer monthly, or at another time if agreed upon by the parties, to the address informed by the Customer. Invoices concerning Short Stay Contracts have to be paid in advance and in full for the entire accommodation.

In case the Customer’s Flexible Stay Contract begins in the middle of a calendar month and the starting date of the Contract is the 15th day of the calendar month or later, the Customer’s first invoice covers the remaining days of the calendar month in question as well as the following calendar month. In case the starting date of the Contract is the 14 day of the calendar month or earlier (day 1-14), the first invoice only covers the remaining days of the calendar month in question. A draft invoice for the Flexible Stay Contract will be sent to the Customer in accordance with section 2.3. If the Flexible Stay Contract continues to the next calendar month in accordance with section 2.3, the final invoice for the next calendar month will be sent to the Customer electronically to the address provided by the Customer on the 28th day of each calendar month, and the payment due date of the invoice will be the first day of the following calendar month.

The Customer is not exempted from the obligation of paying for the accommodation services or additional services he/she has ordered, even if the Resident would not take advantage of the services agreed upon.

4.2 Guarantee

Noli Studios may charge the Customer a guarantee in connection with making the booking, the amount of which is determined contract by contract. In addition to the guarantee, Noli Studios may also charge the Customer a separate booking fee, which also functions as a guarantee for the booking and the services.

The possible guarantee is returned to the Customer in full after all contractual obligations have been fulfilled, after possible repair, cleaning or other actions have been taken, and after the keys have been returned. Noli Studios is entitled to deduct the necessary part from the guarantee to fulfil the payment obligation of the Customer or the Resident, to indemnify the damages caused by the Customer or the Resident, for the abnormal cleaning or emptying of the Accommodation, or to cover additional expenses caused to Noli Studios by inappropriate behaviour or other equivalents of the Customer or the Resident (incl. extra work and expenses caused to Noli Studios).

The Customer must give Noli Studios sufficient information for the returning of the guarantee. There will be no interest payable on the guarantee.

4.3 Price change when the Customer changes the duration of the Flexible Stay accommodation

In case the duration of stay of the Flexible Stay accommodation is changed from the estimated duration of stay informed at the time of booking in accordance with section 2.3 and Noli Studios approves the change or, if the Contract otherwise expires before the estimated duration of stay expires, the price charged for the Customer’s accommodation changes so that it corresponds with the changed duration. The Customer understands that in case the Flexible Stay Contract expires before the expiration of the estimated duration of stay, the unit price charged for the Customer’s accommodation (such as a weekly or monthly charge) rises and the change retroactively also affects the prices of earlier months.

The Customer can ascertain how the changed duration of stay affects the price of the accommodation by contacting the customer service of Noli Studios.

In case the duration of stay is shortened from that informed in connection with the booking, Noli Studios will charge the difference between the price of the accommodation determined according to the shortened duration and the price of the accommodation determined according to the originally informed duration in connection with the monthly invoice following the change, or if the Contract has expired, in connection with the final invoice.

Example: When making the booking, the Customer has informed the estimated duration of stay to be 6 months. The monthly charge was then stated as EUR 1,200. The duration of stay is shortened to four months, whereupon the monthly charge of the accommodation in question becomes EUR 1,400. The Customer is obligated to compensate the difference (4 x EUR 1,400-1,200) = EUR 800) to Noli Studios in connection with the monthly invoice following the change, or if the Contract has been terminated, in connection with the final invoice.

Correspondingly, if the duration of the stay is extended from that informed in connection with the booking, Noli Studios compensates the difference between the earlier higher unit price and the lower unit price from the beginning of the accommodation. The compensation is made in connection with the following monthly invoice.

If, at the time the change is being made a part of the contract period is remaining, the new unit price (like the monthly charge) enters into force from the beginning of the next calendar month.

4.4 Other price adjustments

Noli Studios has the right to change the prices under the Contract if legislative changes, decisions of governmental authorities or changes to expenses associated with the services affect the providing of the accommodation services.

If the Contract continues for more than 12 months, Noli Studios is entitled to automatically raise the Customer’s monthly charge with 5% after the end of each 12-month period, whereupon the change will may, for the first time, enter into the force from the beginning of the 13th month of accommodation. For clarity, Noli Studios is entitled to raise the monthly charge at a later date or instance, provided that the above referred raise may not be carried out more than once during each respective period of 12 months. In addition, Noli Studios may, for justifiable reasons, also change the charge (including the utility fee or the fees for additional services) based on any other specific grounds (such as significant works of improvement made to the Accommodation or other spaces or improvements to the services or a significant raise in expenses related to provision of the services), whereupon the change may be more than 5%.

The price changes will be informed to the Customer in writing and new prices will be at the earliest enter into force starting from the first day of the calendar month , which follows the following the calendar month from when the notification was given (example: the notification is made in February, and the change will take effect at the earliest as of 1 April). The Customer is entitled to terminate the Contract in connection with the price change entering into force. The termination shall be informed to Noli Studios before the price change enters into force.

In case Noli Studios has granted a discount to the Customer, Noli Studios is entitled to annul the possible discounts if they are used contrary to the purpose of the discounts (for example if a discount code has been publicly distributed) or if the circumstance that constituted the foundation to the discount has changed or rescinded (for example, if the contract which made the discount possible has changed or an employee is no longer working in the company through which the discount has been granted).

4.5 Late payments

In case the payment of the Customer is delayed, Noli Studios is entitled to charge 16% penalty interest from the due date. As regards consumer customers, the effective penalty interest under the Finnish Interest Act is adhered to starting from the due date. Unpaid penalty interest may be charged from the booking fee or guarantee, if necessary.

For the payment remainder, the Customer is charged a payment remainder fee of EUR five (5). Additionally, Noli Studios may charge the Customer for reasonable costs caused by collecting the delayed payment. The payment made by the Customer is primarily directed at the penalty interests, expenses caused by collecting the delayed payment as well as other expenses, and only following these, at the capital.

Termination of the Contract due to a late payment has been agreed upon more specifically in paragraphs 2.3 and 12.1.

If the Customer has not paid due invoices despite the payment reminder, also other chargeable receivables that are not yet due become payable immediately, unless otherwise provided by mandatory legislation.

4.6 Terms relating to Visma Pay service

4.6.1 Payments

Visma Pay (Paybyway Oy, business-id FI24865594) is the payment facilitator of the Noli Studios’ online service. The Visma Pay is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of the Visma Pay. Visma Pay or Paybyway Oy is shown as the payment received in the bank account listing and in the invoice. All information is exchanged through secured connections.

Read more about Visma Pay: https://www.vismapay.com

4.6.2 Payment methods

With Visma Pay it is possible to pay an order by an internet banking account and a payment card (credit/debit). The following methods of payment are supported: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Ålandsbanken, Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards.

4.6.3 Contact Visma Pay

Visma Pay (business-id FI24865594)
E-mail: helpdesk@vismapay.com
Telephone: +358 09 3154 2037 (workdays 8-16)
Address: Laserkatu 6, 53850 Lappeenranta, Finland

5. CHANGE OF ACCOMMODATION IN FLEXIBLE STAY CONTRACTS

If the Customer has selected a contractual term exceeding 12 months for his/her Flexible Stay Contract, the Customer may after four months’ stay upgrade the Accommodation to a more expensive Accommodation in accordance with this section 5. The Customer must notify Noli Studios in writing of his/her wish to change the Accommodation. In this case, the Customer’s existing Accommodation Contract is terminated and a new Contract for the more expensive Accommodation is entered into for a duration communicated by the Customer. The new Contract incorporates a monthly price determined based on the new more expensive Accommodation and term, however, so that the total term of the former and the new Contracts together are at minimum equivalent to the term of the former Contract, i.e. over 12 months. In such case, a processing fee in the amount of EUR 100 will be charged from the Customer for the change. The Customer is allowed to change their Accommodation in accordance with section 5 once per four months at the most, and the above processing of EUR 100 will be charged for each change of Accommodation. The processing fee will be charged in the first monthly invoice related to the new Flexible Stay Contract.

If the Customer terminates his/her new Flexible Stay Contract for a more expensive Accommodation before the expiry of the estimated duration of stay, section 4.3 on changes to the accommodation price as well as other sections of these terms will be applied.

If the Customer wishes to change his/her Flexible Stay Accommodation to a lower-cost Accommodation, or if the duration of the Customer’s original Flexible Stay Contract is less than 12 months, the Customer must agree on the change and related terms and conditions with Noli Studios on a case-by-case basis. Noli Studios is entitled to charge the difference resulting from the change and the termination of the previous Contract in accordance with section 4.3. The difference will be charged in the invoice for the month following the change.

Changes of Accommodation are dependent on the prevailing booking situation and only possible if Noli Studios is able to offer the Customer a suitable Accommodation for the duration of the proposed contractual term. Noli Studios does not guarantee that the change is possible.

6. OBLIGATIONS OF THE CUSTOMER AND THE RESIDENT RELATING TO THE USE OF THE ACCOMMODATION

6.1 Generally about the use of the Accommodation and the stay

The Resident shall take care of the Accommodation and the movables and equipment which belong therein and use the Accommodation, movables and equipment only for normal use intended for the same. The Accommodation or a part of it shall not be handed over for the use of anyone but the Resident, unless otherwise has been agreed upon in writing.

No modifications shall be made to the Accommodation. Holes or other marks or affixes (for example, nails, screws or picture hooks) may not be made to the walls or other surfaces of the Accommodation, without the separate authorisation of Noli Studios. The Customer is obligated to compensate for the possible damages caused by him/her under these contractual terms.

The movables of the Accommodation may not be transferred outside the Accommodation without the prior written consent of Noli Studios. The Resident may rent a storage space from Noli Studios, to which the Resident may, with Noli Studios’ written consent, transfer the movables of the Accommodation. Noli Studios will charge a fee for the rental of a storage space in accordance with the applicable price list. Before moving out of the Accommodation, the Resident is responsible for ensuring that the movables transferred to Noli Studios’ storage space are returned to the Accommodation in their original condition and to the location where they were originally placed. Contact Noli Studios’ customer service to agree on the transferring of movables.

The Resident is entitled to bring his/her personal furniture and other standard personal belongings to the Accommodation under the terms of this Contract, provided that these do not cause any damage or disturbance to the Accommodation, other facilities or the other residents.

Causing a disturbance in the Accommodation or the associated facilities is prohibited and the Resident may not disturb people living near the Accommodation through his/her behaviour. The rules and regulations of the Accommodation, the safe space principles of Noli Studios, instructions and regulations given and published by the authorities and legislation must be adhered to.

The rules and regulations of the Accommodation are available at the Accommodation or on Noli Studios’ website as well as obtainable from Noli Studios’ customer service. A processing charge of EUR 150 is charged for actions violating the rules and regulations or leading to the lodging of an official complaint.

Smoking or the use of strong fragrances, which could disturb the stay of the next Resident of the Accommodation, is prohibited in the Accommodation and the premises facilities possibly attached to the Accommodation. However, the Resident accepts that Noli Studios does not offer hypoallergenic rooms and cannot guarantee that the rooms are unscented or otherwise non-allergenic. Also the use of illicit substances or engaging in criminal activities is prohibited in the Accommodation or the associated facilities.

Further, the Resident is responsible for taking care that:

(i) the Accommodation and the common premises facilities possibly attached to the Accommodation stay clean;

(ii) garbage is taken to the garbage bins allocated to them in due time;

(iii) lights and electrical equipment are turned off and water taps and connections are closed when leaving the room and while the Resident is sleeping;

(iv) doors are locked and windows are closed always when leaving the room; and

(v) keys and possible door codes are not lost or acquired by outsiders, and no copies of the keys are made.

The expenses incurred from losing the keys, such as for the changing or rekeying of locks or the procurement of new locks is the liability of the Resident and the Customer.

6.2 Guests

Events, where the accommodation is open to the public or which can otherwise cause disturbances to other residents or neighbours, may not be organised. The Resident does, however, have the right to invite individual personal guests to the Accommodation occasionally, provided that the guests do not cause disturbances to other residents or the operations of the Accommodation. However, the amount of guests staying the night in the room can never exceed the maximum capacity of the room, which the Customer can ascertain from the customer service.

In case the guest stays for longer than two days, the Customer must notify the customer service of the Accommodation and agree upon the visit beforehand. The visits cannot be continuous and Noli Studios is entitled to restrict the amount of guests or visits on justified grounds.

Guests are allowed to stay in the lobbies and other similar shared spaces of the Accommodation, at the responsibility of the Customer. However, the guests are not entitled to use additional services related to the Accommodation (such as restaurant services, the gym, the sauna and spa facilities or other corresponding premises) free of charge. Noli Studios may specify the remuneration and reservation practices related to the aforementioned services on a case-by-case basis and these may differ between Accommodations. In individual cases, Noli Studios may allow the use of the aforementioned services by guests without remuneration or on otherwise favourable conditions without this giving the guests the right of using the aforementioned services on corresponding terms in the future.

6.3 Pets

Bringing or keeping animals in the Accommodation or the associated common facilities is not allowed without the prior written consent of Noli Studios. A permit to bring pet animals may be received by paying a surcharge. Ascertain this at the time of making the booking for the Accommodation or contact the customer service of Noli Studios to agree upon the permit.

If the bringing of a pet animal to the Accommodation has been agreed upon, also the amount of allowed pet animals will be specified with the Customer. However, the maximum number of pet animals per Accommodation shall generally not exceed two. In that case, the pet animal may also be brought to the shared lobby of the Accommodation, in addition to the Customer’s room. Animals cannot be brought to spaces with closed doors at all, such as the shared kitchen facility.

If animals are brought to the Accommodation without a permit, Noli Studios is entitled to charge a processing fee of EUR 75 as well as the actual costs of cleaning from the Customer. Additionally, the Customer is obligated to fully compensate for all damages, injuries and disturbances caused by the animal in the Accommodation or other facilities, regardless of whether a permit for bringing the animal had been granted.

6.4 Safe space principles and inappropriate behaviour

Noli Studios is committed to providing a safe and respectful environment for everyone and to treating all individuals equally, fairly and in a non-discriminatory manner. Residents and others using Noli Studios’ facilities are required to comply with the safe space principles of Noli Studios.

The safe space principles means that any form of harassment or inappropriate treatment of Noli Studios staff and partners or other Residents and visitors is prohibited. This includes respecting everyone’s physical and mental space and privacy, apologising for any unintentional or intentional offence of others, and refraining from using abusive, insulting, degrading or similar inappropriate language.

The requirement of equality and non-discrimination applies to all Noli Studios’ employees and partners, Residents and anyone visiting Noli Studios’ facilities. Everyone is welcome at Noli Studios as they are.

Inappropriate behaviour is defined as any behaviour that endangers the safety, well-being or comfort of others. Inappropriate behaviour includes, but is not limited to:

• harassment, discrimination, hate speech or other offensive behaviour;
• physical or verbal threats, violence or aggressive behaviour;
• abusive, insulting, degrading or similar inappropriate language;
• unwanted sexual behaviour that violates a person’s mental or physical integrity or sexual autonomy; and
• unwanted behaviour related to a person’s gender, gender identity or gender expression which is not sexual in nature, but which intentionally or actually violates the mental or physical integrity of another person.

Everyone is responsible for their own behaviour and Noli Studios encourages everyone to address inappropriate behaviour either by themselves or by reporting incidents of such behaviour that they have observed or experienced to the Noli Studios’ staff.

Noli Studios has the right to address inappropriate behaviour and violations of the safe space principles. Inappropriate behaviour may result in the termination of the Contract under clause 12.1.

7. PERSONAL BELONGINGS AND ACCESS TO THE ACCOMMODATION

Noli Studios is not responsible for any belongings of the Resident left or kept in the Accommodation or in any possible common facilities attached thereto.

Noli Studios is not obligated to keep any belongings left in the Accommodation after the expiration of the contract period. The Client shall ensure that all belongings of the Client or the Resident are removed from the Accommodation upon expiration of the Contract.

Any possible storing and packing is carried out at the Customer’s cost. Belongings left in the Accommodation are delivered at the Customer’s cost to Suomen Löytötavarapalvelu Oy 7 days at the earliest and 1.5 months at the latest following the expiration of the Contract, wherefrom they may be retrieved in accordance with their general terms. The price list and the terms may be read on the webpage of Suomen Löytötavarapalvelu Oy, www.loytotavara.net.

Noli Studios is entitled to visit the Accommodation to supervise the condition and maintenance of the Accommodation and in order to provide cleaning and other services related to the Accommodation. The Resident must let Noli Studios’ representative visit the Accommodation to perform such tasks without delay. If necessary, the representative of Noli Studios or another person appointed or authorised by Noli Studios is additionally entitled to inspect the Accommodation and visit the Accommodation for marketing purposes.

Possible more extensive maintenance and other measures carried out for the Accommodation, as well as visits to the Accommodation for marketing purposes, are notified about, if possible, 24 hours before commencement of the respective works.

Services ordered by the Customer are delivered in accordance with the schedule communicated by Noli Studios. If the service ordered by the Customer, such as cleaning, cannot be carried out due to the Customer being present in the Accommodation or should the service be hindered for any other reason due to the Customer (for example when the Accommodation is so disorganised that cleaning cannot be carried out in a normal manner), the service in question will not be carried out and the Customer is not entitled to receive any compensation due to the service being hindered.

8. ADDITIONAL SERVICES AND FACILITIES AT THE ACCOMMODATION

The Customer may have the possibility of utilising additional services or common facilities (such as restaurant and lobby facilities, a gym or a spa) offered in connection with the Accommodation by Noli Studios or its partner at given times, some of which may be subject to surcharges, as stated below. Additional services may be provided by third parties, whereupon the third party is the contracting party of the Customer in terms of the service in question. The additional services may be subject to specific terms notified in connection with the service concerned, which the Client undertakes to follow when using the service in question. Noli Studios does not guarantee the availability of the additional services or common facilities and reserves the right to make changes to additional services or common facilities available at any given time. The Customer is not entitled to any compensation or reimbursement due to any hindrance or change to the availability or use of the additional services or common facilities.

8.1 Restaurant services

There may be restaurant services in connection with the Accommodation, such as the possibility of enjoying breakfast or lunch in a restaurant located in connection with the Accommodation. The service is offered by a partner of Noli Studios. Restaurant services are charged separately.

8.2 Parking space

The Customer may enquire from Noli Studios’ customer service about the possibility of a parking space. Parking spaces are limited and Noli Studios does not guarantee the availability of a parking space. Parking spaces are agreed upon and charged separately.

8.3 Shared bicycles

A restricted amount of bicycles intended for shared use may be offered for the use of Residents free of charge in connection with the Accommodation. Noli Studios does not guarantee the availability of bicycles nor shall the lack of bicycles entitle the Customer to any compensation. Use of the bicycles takes place at the responsibility of the Resident. The Resident is responsible for the use of the bicycle, including any damage caused to the bicycle or the property of third parties that occurs in connection with the use of the bicycle or the loss of the bicycle.

8.4 Gym

The Accommodation has a gym, the use of which is free of charge for Residents. Using the gym requires adherence to the specific rules and instructions concerning the gym.

8.5 Cleaning

As a point of departure, fully furnished rooms are cleaned every other week at a time separately notified by Noli Studios. Lightly furnished rooms are cleaned once a month at a time separately notified by Noli Studios. The Customer must allow for access to the room so that the cleaning can be carried out (see section 7 for further details). The Customer may, if he/she so desires, order an additional cleaning from Noli Studios, for which Noli Studios collects a charge in accordance with the price list in force from time to time. The time of the additional cleaning is agreed upon separately with the Customer.

The scheduled cleaning time informed by Noli Studios may be postponed by notifying Noli Studios in writing at least two full days before the scheduled cleaning time. Cleaning may be cancelled on the same day only for a valid reason. If the Customer repeatedly cancels a scheduled cleaning on the same day within a short period of time, Noli Studios will charge a separate handling fee of 100 Euros.

8.6 Storage service

A possibility of storing the Resident’s personal belongings may be offered in connection with the Accommodation. A separate contract about the storage and its more specific terms is made between the parties either in writing or through the internet service of Noli Studios.

The price of the storage service is agreed upon separately and is determined on the basis of the amount of belongings stored and the duration of the storage period. The Customer is provided access to the storage facilities after the Customer has concluded the contract concerning the storage service, where the Customer determines the size of storage space needed, pays for the service and chooses his or her preferred storage facility. The Customer organises the delivery of the belongings to the storage and their pickup from the storage. In order to optimise the use of space, the Customer is not granted access to a specific storage space, but rather, the Company is entitled to transfer the belongings from one storage space to another. The Customer may ascertain which storage their belongings are stored in at a given time from the customer service of the Accommodation.

9. CHECK-OUT, VACATING THE ACCOMMODATION AND TERMINATION OF ACCESS TO THE ACCOMMODATION UPON THE EXPIRATION OF THE CONTRACT

Upon the expiration of the contract period, the Accommodation shall be vacated to Noli Studios in the same condition where it was when moving in, carefully cleaned and emptied from the Resident’s own belongings, unless otherwise agreed upon with Noli Studios. The Customer shall take out the garbage, ensure that the surfaces of the room are clean, and shall vacuum and wash the dishes. The Customer may be charged a cleaning fee in accordance with the actual costs of the cleaning. Noli Studios may also collect compensation for other damages caused by the Customer or the Resident.

The check-out time is by 11 a.m. on the day of expiration of the Contract, unless otherwise agreed upon. We encourage Flexible Stay Clients to contact our customer service in due time before the expiration of the Contract in order to agree upon check-out.

Should the Customer, after the expiration of the Contract, not have vacated the apartment or if it has not been possible to agree upon the vacating of the Accommodation, the Resident’s movables and other belongings left in the Accommodation are delivered to Suomen Löytötavarapalvelu Oy in accordance with section 6.

The Customer and the Resident understand that the Resident’s access to the Accommodation expires and the Resident’s key ceases from working immediately upon the expiration of the Contract. Unless otherwise agreed upon, access to the Accommodation expires at 11 a.m. on the day of expiration of the Contract.

10. CUSTOMER’S LIABILITY

10.1 Notification about damage

The Customer and the Resident have an obligation of immediately notifying Noli Studios or its representative about damage caused to the Accommodation or its movables. Serious damage, a threat of serious damage or danger must immediately be notified to the reception of the Accommodation when customer service is present or, at other times, to the telephone number of Noli Studios’ customer service.

A person who neglects the obligation to notify is liable for the damages caused.

10.2 Compensating for damage, harm and disturbance

The Customer is obligated to fully compensate to Noli Studios for any damage, harm, disturbance and expenses intentionally or negligently caused by the action or omission of the Customer, the Resident or any person residing or visiting the Accommodation or other associated facilities with the permission of the Customer or the Resident, to the Accommodation, movables, equipment, facilities available to others or shared facilities or third parties or their property. The obligation to compensate also concerns lost or destroyed movables and property as well as the expenses of sanitisation, cleaning and repair of Accommodation in use of the Resident due to unusual dirtiness or wear.

If the Customer causes a fire alarm at the Accommodation or other facilities, the Customer is liable to compensate the costs incurred as a result of the alarm (including e.g. the evacuation and possible claims by other customers).

10.3 Limitation of liability and claims for compensation

The Customer may limit his/her liability for damages by paying a separate surcharge. The maximum amount for the liability for damages is agreed upon separately at the time of paying the surcharge. However, the surcharge does not limit the Customer’s liability for damages caused intentionally, with gross negligence or by materially violating the obligations or instructions related to the use of the Accommodation manner, which concern lost movables, or which have been caused to a third party or his/her/its property.

The limitations of liability do not concern damages which have been caused intentionally or with gross negligence.

10.4 Release from liability

The Customer is released from liability if full compensation for the damage is paid by the person who caused the damage, for example the Resident or a third party.

10.5 Utility fee and consumption exceeding reasonable use

Noli Studios charges a monthly utility fee from the Customer to cover the costs of the Customer’s use of water, electricity, heat, internet and other similar utilities related to the Accommodation. The amount of the utility fee will be notified at the time of booking and may be raised in accordance with clause 4.4. The amount of the utility fee is dependent on the number of persons and covers the typical and reasonable use of the above-mentioned utilities for the Accommodation as estimated by Noli Studios. The Customer must compensate Noli Studios for the consumption of water, electricity, internet and other goods to the extent that the consumption exceeds reasonable use. Reasonable use is considered to be use which does not exceed the typical consumption of living significantly. Compensation may also be claimed for minor exceeding use if the Customer has tried obtaining economic benefit by exploiting the so-called unrestricted use. In addition to compensating the consumption exceeding reasonable use, the Customer must also compensate for any economic benefit acquired through exploiting the unrestricted use.

11. NOLI STUDIOS’ LIABILITY FOR ERRORS

11.1 Provision of service

Noli Studios is responsible for ensuring that the Accommodation under the Contract is available at the time booked by the Customer in the manner agreed upon. Noli Studios will ensure that the additional services and equipment reserved, ordered or purchased by the Customer are provided in the manner agreed upon. However, Noli Studios is always entitled to offer the Customer an Accommodation of better quality than the one chosen by the Customer.

Noli Studios is responsible for ensuring that the Accommodation is, at the time of commencement of the stay, in such a condition as the Customer may reasonably demand based on the description of the Accommodation and in light of other circumstances.

Additionally, Noli Studios is responsible for normal wear of the Accommodation and its equipment, the functioning of the service and the expenses incurred from these. Noli Studios is not, however, obligated to perform any works of improvement to the Accommodation and these works are performed at the sole discretion of Noli Studios.

11.2 Provision of a substituting service

If offering an Accommodation or a service under the Contract is impossible, or if for other reasons it is necessary to offer the Customer an Accommodation or service deviating from what has been agreed upon, Noli Studios is entitled to offer the Customer an Accommodation or service which corresponds to the greatest extent possible what has been agreed upon, without the Customer incurring any additional expenses.

If offering a substituting accommodation is impossible, Noli Studios reserves the right to terminate the Contract with immediate effect. In this event, Noli Studios fully reimburses all payments possibly made by the Customer.

11.3 Defect notifications and repair of defects

Any remarks and complaints about the condition, movables and equipment of the Accommodation shall be made without delay and at the latest within 24 hours from the commencement of the accommodation, following which Noli Studios has the opportunity to repair the default.

If the defect notification has been delayed or is made only at the time of expiration of the booking, Noli Studios is not obligated to compensate for any damage or harm caused to the Customer.

Noli Studios reviews, without undue delay, all written defect notifications provided to it concerning the Accommodation, its movables or equipment. Noli Studios repairs the defects promptly and within a reasonable time based on the urgency of the defect. If the Resident and the Customer are different persons, the Resident may notify Noli Studios of any defects he/she has noticed in the Accommodation, however, Noli Studios is responsible for the defect only to the Customer. Indemnity claims related to the Contract may be submitted to Noli Studios only by the Customer, not the Resident.

11.4 Liability for damages and limitation of liability

Noli Studios is liable for any delay or defect that constitute s a breach of the Contract, if the defect is a substantial defect of Noli Studios, and which cannot be remedied within a reasonable time. In such case, the Customer is entitled to compensation for damage caused thereof. However, unless otherwise required under mandatory consumer protection or other legislation, Noli Studios’ liability shall not exceed the lesser of the following: (i) the total amount of payments made by the Customer at the time of discovery of the defect or (ii) EUR 1,000.

Noli Studios is not liable for indirect damage. The Customer is not entitled to obtain compensation if the defect or delay is caused by force majeure, the request or prohibition of an authority or another compelling reason.

In case the Customer and the Resident are different persons, Noli Studios always compensates only the Customer, not the Resident. The Customer and the Resident shall agree between themselves about the possible compensations to the Resident. The Customer undertakes, at his or her own cost, to defend Noli Studios against any claims or demands for compensation made by the Resident.

11.5 Force majeure

Noli Studios is not liable for any delay or defect caused by force majeure. Among other things, a natural disaster, fire, water damage, a strike, a pandemic, an interruption of energy distribution, a power or water cut, an internet, heating or sewage problem or the maintenance, repair or other work carried out by an outside party materially affecting the performance of the service are considered force majeure. Additionally, the force majeure of any of Noli Studios’ partners or other essential operator in the service production is also considered as Noli Studios’ force majeure.

12. TERMINATION OF THE CONTRACT BASED ON A BREACH

12.1 Noli Studios’ right of termination based on a breach of contract

Noli Studios may terminate the Contract, if the Client or the Resident substantially breaches the Contract, rules and regulations or other terms. The termination shall enter into force immediately or at a time specified in the notice of termination. However, following termination, this Contract may still be applied to, for example, the clarification of obligations and as a basis for the calculation of damages to be paid.

Noli Studios is entitled to terminate the Contract with immediate effect without an obligation of notice on the following grounds:
• The Customer or another person liable for payment is declared bankrupt, otherwise insolvent or in another way incapable of meeting its contractual obligations
• The financial situation of the Customer or another person liable for payment has become substantially weaker and he/she does not pay the predetermined prepayment or place a supplementary guarantee
• The Accommodation is transferred to a third party or a user other than specifically agreed upon between the contracting parties
• Substantial disturbance has been caused in the Accommodation or other facilities
• Damage has been caused to the Accommodation, other facilities, movables or equipment
• Rules and regulations have not been complied with and the breach is substantial
• Safe space principles of Noli Studios have been violated by inappropriate behaviour as defined in section 6.4
• Criminal activity has been engaged in in the Accommodation
• The Accommodation is used for purposes substantially other than accommodation and staying the night
• The Resident continually and repeatedly lets outside person’s access the Accommodation in violation of these contractual terms or such guests cause disturbances at the Accommodation or other facilities. Terms regarding termination of a Flexible stay Contract based on the failure to make payments has been agreed upon more accurately in section 2.3. Noli Studios is entitled to terminate a Short Stay Contract with immediate effect if the Customer does not pay for the accommodation by the due date.

If the Customer’s Contract has been terminated on the grounds of section 12.1, the Customer shall no longer have the right to stay in the Accommodation or its associated facilities and Noli Studios reserves the right to reject any bookings made by the Customer at a later date.

12.2 Customer’s right of termination based on a breach of contract

The Customer may terminate the Contract if Noli Studios has materially breached the Contract or acted in violation of its obligations and Noli Studios has failed to rectify the defect or delay within a reasonable time.

The Customer must provide a written notice of termination. Additionally, upon termination a written document is prepared by the parties, in which the practical consequences of the termination are mutually agreed upon between Noli Studios and the Customer. The Customer’s refusal to prepare such document does not prevent or limit Noli Studios from proceeding with its practical measures following termination in accordance with its usual practice.

13. PROCESSING OF PERSONAL DATA

Noli Studios processes the personal data of the Customer and the Resident in accordance with the privacy policy [nolistudios.com/privacy-policy] of the service.

14. SEVERABILITY

In case a part the Contract becomes invalid or unenforceable due to amendments to legislation, order of an authority or for other reasons, the remainder of the Contract remains valid.

15. REFERENCE USE REGARDING BUSINESS CUSTOMERS

Noli Studios reserves the right to name the business customers using its services as its customers on its website and its other marketing materials, consistent with good business practices. If the Customer wishes to prohibit the reference use, the Customer must notify Noli Studios about such prohibition in writing in connection with making the booking.

16. AMENDMENTS TO THE CONTRACTUAL TERMS

Noli Studios is entitled to amend the contractual terms in a way that is not detrimental to the Customer.

Noli Studios may also amend contractual terms in a way that does not substantially change the contents of the Contract, if the amendment results from, for example, the renewal or harmonisation of contractual, pricing or customer service arrangements, company reorganisations or business arrangements, changes to significant production costs, changes caused by services provided by third parties such as the expiration or amendment of a service agreement, the discontinuation of a certain service or its part, the development or renewal of services, technical system renewals, significant changes to the market situation or demand, or other equivalent justified grounds.

Noli Studios notifies about amendments to the contractual terms to the address informed by the Customer or in another appropriate manner. In case the amendments are to the detriment of the Customer, the Customer is entitled to terminate the Contract at the time of entry into force of the amendment.

17. GOVERNING LAW AND DISPUTE RESOLUTION

The validity and interpretation of this Contract is governed by the laws of Finland. Noli Studios and the Customer acknowledge and agree that this Contract concerns the provision of accommodation services, which is not subject to the Finnish Act on Residential Leases.

Any disputes arising from or relating to this Contract shall be submitted to the District Court of Helsinki or the court of first instance of the consumer’s place of residence. A consumer may also submit the matter to the Consumer Disputes Board (www.kuluttajariita .fi) for resolution. Before taking the matter to the Consumer Disputes Board, the consumer should contact the Consumer Advisory Service (www.kuluttajaneuvonta.fi).

Updates in Booking Terms:
03/2025: Validity and automatic renewal of the Flexible Stay Contract
03/2025: Specified the real estate companies operated by Noli Studios